More and more, people are using AI to advocate for themselves.
Filing a complaint, a request or a claim used to take significant amounts of time, money or a lawyer. It takes far less of any of them now.
Institutions on the receiving end are already becoming overwhelmed.
Emergency applications to Britain's employment tribunals went from "perhaps 20 such applications a year" nationally to a similar number each month, per the tribunal presidents; Germany and the United States report the same thing.
Can the institutions we share absorb what people can now produce? They can, with the help of AI.
The Community Action Platform.
The plumbing a community needs to turn this new flood of content into action — because the capacity to act has to scale with the ability to produce.
Wherever someone turns to advocate for themselves, they need the same two things.
Help writing it
What to ask for, of whom, in what form, with what evidence. The assistant people already use can draft, but it does not know the right procedure.
Somewhere for it to land
A place to put it where it is read, counted, and joined with the content produced by the rest of the community.
Let's go through a few examples.
Example 1
A street light is out. Reporting it means finding the right department, the right form and the right words.
This takes time and energy.
Example 1
Rather than spend that energy, lodge a complaint using a familiar chat interface, and let AI pick up from there.
Example 1
If the need is shared, neighbours register the same concern instead of filing separate complaints. Due to the ease of filing, momentum is generated.
Example 1
A plan of action is researched for them: what the procedure actually is, who decides, what has worked before.
Example 1
As the plan is executed, progress is published and adaptations are made until success is achieved.
Example 2
The same pipes, pointed at an opportunity instead of a complaint.
01
A common complaint
No decent handyman, no reliable cleaner. The options are a chain headquartered elsewhere, or an unprofessional local.
02
It is written down once
Everyone's version of the same frustration lands in one place instead of dying in separate group chats.
03
It becomes a plan
Aggregated demand becomes a business plan: what the town will pay for, at what price, with clients named in advance.
04
Somebody local takes it
Offered to an entrepreneurial member of the community, and constituted so the community that made it can hold it to account.
05
It stays honest
The same platform carries the reviews, so quality drift is caught by the people who asked for the business in the first place.
Built on open, future-proof protocols, governments and large companies can interface with it directly, without building it themselves.
And it governs better if it is owned by neither: the communities themselves own it. Peace & AI can, in time, set the standards and operate the technical infrastructure, while the content and each community's own operating rules belong to the community they serve.
If you are building this, funding it, or live somewhere this should exist, the next step is a short call.